Refund policy
The Collector Store Returns, Refunds &
Store Policies
At The Collector Store, we take pride in providing authentic, high-quality collectibles and hobby products. Because many of the items we sell are collectible in nature and subject to significant market fluctuations, please review the following policies before placing your order.
Returns
You can initiate a return by filling out our Contact Us Form.
Return Approval
If a return is approved, it must be requested within 15 days of delivery and meet all of the following requirements:
- Item is unopened and unused.
- Factory-sealed products remain factory sealed.
- Item is returned in its original packaging.
- All original accessories, inserts, and components are included.
- Item is returned in the exact same condition in which it was shipped.
Items that do not meet these requirements may be refused or may qualify only for a partial coupon code or refund, at The Collector Store's discretion.
Non-Returnable Items
The following products are final sale and are not eligible for return, refund, or exchange:
- Trading Card Singles
- Trading Card Products
- Sports Card Products
In order to maintain the integrity of our inventory, we do not accept returns of any trading cards (i.e. Pokemon, Magic, One Piece, Riftbound, Baseball, Football, Basketball, etc.) or other blind-box products.
Incorrect, Damaged, or Missing Orders
If you receive the wrong item or your order is damaged during shipping, please contact us within 7 days of delivery.
Fill out our Contact Us Form and include:
- Your Order Number
- Description of the Issue
Claims may be denied if these requirements are not met. In addition, we may request clear photographs of the following:
- The Item
- The Shipping Box
- All Packaging Materials
- The Shipping Label
- Any Visible Damage
Approved claims may be resolved through:
- Replacement
- Coupon Code
- Refund to the Original Payment
The Collector Store reserves the right to determine the appropriate resolution.
Cosmetic Packaging Disclaimer
The Collector Store does NOT guarantee sealed products to be "collector-grade," "investment-grade," or suitable for sealed display collections.
Minor cosmetic imperfections are common during manufacturing, distribution, shipping, and normal retail handling and are NOT considered defects.
Examples include, but are not limited to:
- Small tears in shrink wrap
- Loose or imperfect shrink wrap
- Minor dents
- Corner wear
- Surface scratches
- Minor scuffs
- Light abrasions
- Minor packaging wear
As long as the product itself remains unopened and the contents are unaffected, these cosmetic imperfections do not qualify for return, replacement, refund, or exchange.
Damage to shipping cartons or packing materials alone is not considered product damage.
Manufacturer Defects
Manufacturers are responsible for missing components, production defects, mispacks, and defects contained within factory-sealed products.
Customers may be required to work directly with the manufacturer for warranty claims or replacement parts.
The Collector Store is happy to assist by providing manufacturer contact information when available but cannot guarantee manufacturer resolutions.
Return Shipping Costs
Unless a return is approved because of our error (such as shipping the incorrect item or verified shipping damage), customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Freight Forwarders, Package Forwarding
& Customs
The Collector Store's responsibility ends once an order has been delivered to the shipping address provided at checkout and delivery has been confirmed by the carrier.
If you choose to use a freight forwarding company, package forwarding service, mail forwarding service, reshipping service, or similar third-party provider, you do so entirely at your own risk.
The Collector Store is not responsible for any loss, damage, theft, delays, misdelivery,
customs inspections, customs seizures, import duties, taxes, brokerage fees, or any other issues that occur after delivery to the forwarding service or while the shipment is being
transported through customs or to its final destination.
Claims for packages that are lost or damaged after delivery to a forwarding service will not be eligible for replacement or refund through The Collector Store.
Order Finality & Price Fluctuations
Collectible products frequently fluctuate in value due to supply, demand, distributor availability, and secondary market conditions.
Accordingly:
- Prices may change without notice.
- Orders are final at the purchase price.
- We do not offer price adjustments.
- We do not provide partial refunds if prices decrease after purchase.
- Promotional pricing cannot be applied retroactively.
- Coupons and discounts cannot be applied after an order has been placed.
Customers assume the risk of market price changes after purchase.
Promotions & Temporary Discounts
From time to time, The Collector Store may temporarily discount products or offer promotions on select product lines.
These promotions are time-sensitive and may begin or end at any time without prior notice.
Orders placed before a promotion begins or after it has ended are not eligible for promotional pricing. We do not offer retroactive price adjustments, refunds, coupon codes, or credits for promotions that begin after an order has been placed or expire before an order is completed.
Preorders & Pre-Release Products
Preorders (also referred to as Presells) are for products that have not yet been released.
These items are typically identified with "Expected Release MM/DD/YYYY" in the product title.
By placing a preorder, you are reserving product that will ship after The Collector Store receives inventory from the manufacturer or authorized distributor.
Manufacturer release dates are determined by the manufacturer and are subject to change without notice.
Orders Containing Multiple Release Dates
Orders containing one or more preorder or pre-release items will ship only after all items in the order have been released and are available to ship.
If you order products with multiple release dates and would like each item shipped as soon as it becomes available, please place separate orders based on their respective release dates.
If you include both preorder and in-stock items in the same order, the entire order will ship only after the final preorder item has been released and received.
Preorder Cancellations
Preorders cannot be canceled once submitted.
If The Collector Store approves an exception, a 20% cancellation fee will apply.
Preorder Returns
Once delivered, preorder items are final sale and are not eligible for return or refund except as otherwise required by law or expressly stated in this policy.
Sales Tax Exemption
Customers wishing to make tax-exempt purchases must first create an account on our website.
After creating an account, submit your tax exemption documentation through your customer profile for review.
Most applications are reviewed within 1–2 business days.
Once approved, future qualifying purchases made while logged into your approved account will be processed as tax exempt.
Sales tax cannot be refunded after an order has been placed.
If you cancel an order because tax was charged before your exemption was approved, the cancellation will be subject to a 5% cancellation fee.
Free Shipping
Free standard shipping on orders over $100 is available only within the contiguous 48 United States.
Free shipping does NOT apply to:
- Alaska
- Hawaii
- U.S. Territories
- APO/FPO address
- International destinations
The Collector Store reserves the right to determine the shipping carrier and service used for all free shipping offers.
Refused Deliveries
Orders refused by the customer or returned to sender for reasons other than carrier error may be subject to:
- Original shipping charges
- Return shipping charges
- Carrier fees incurred
- Applicable handling charges
Any approved refund will be issued only after these costs have been deducted.
Fraud Prevention & Chargebacks
If there is an issue with your order, we ask that you contact us before initiating a payment dispute or chargeback so we have the opportunity to resolve the issue.
Fraudulent, abusive, or unwarranted chargebacks may be contested using order records, payment verification, shipment tracking, delivery confirmation, photographs, and customer communications.
The Collector Store reserves the right to refuse future sales to customers who abuse the
chargeback process.
Return Address
The Collector Store
1106 Jungs Station Rd
St. Peters, Missouri 63303
If you have any questions regarding these policies, please contact support@collectorstore.com before placing your order. We appreciate your business and are committed to providing excellent customer service while protecting the integrity of the products we sell.