Refund policy

Preorder / Presell Policy

  • Preorders are for products that have not yet been released. These items are typically marked with “Expected Release mm/dd/yyyy” in the product title.
  • By placing a preorder, you are reserving a product that will ship once The Collector Store LLC receives it from the manufacturer.
  • Release dates are determined by the manufacturer and may change without notice.
  • If you include both preorder and non-preorder items in the same order, the entire order will ship only after the final preorder item arrives.
  • Preorders cannot be canceled once submitted. If an exception is made, a 20% cancellation fee will apply.
  • Once delivered, preorder items are non-returnable and non-refundable.
  • In rare cases of supplier shortages or allocation, we will issue a refund or store credit for any unfulfilled portion of your preorder.

Order Cancellation & Refused Shipments

  • If a shipment is refused at delivery and returned to us, a 20% restocking fee will be deducted from your refund.
  • Original shipping charges are non-refundable, and additional return shipping fees charged by the carrier may also be deducted.
  • Exceptions: If the cancellation or refusal is due to an error on our part (such as shipping the wrong item), no restocking fee will apply.

Online Return Policy

  • Customers must notify us within 15 days of purchase to request a return.
  • Returned products must be in their original, factory-sealed packaging and in the same condition they were received.
  • Products that are opened, tampered with, played with, or altered are not eligible for return.
  • Shipping charges are non-refundable.

Return Address:
The Collector Store
2909 North Saint Peters Parkway
Saint Peters, Missouri 63376

Damaged Item Policy

At The Collector Store, we take great care in packaging and shipping your order. However, we understand that sometimes items may arrive damaged in transit.

Reporting a Damaged Item

  • Timeframe: All damaged items must be reported within 7 days of delivery.
  • How to Report: Please email us at support@collectorstore.com with the following:
    • Your order number
    • A clear description of the damage
    • Photos of the item, packaging, and shipping label

Resolution Options

  • Once reviewed, we may offer one of the following resolutions:
  • Replacement of the damaged item (if available)
  • Store credit for the value of the item
  • Refund to the original payment method

Important Notes

  • Packaging: Please keep all original packaging and damaged items until your claim has been processed, as they may be required for inspection.
  • Sealed Products: Factory-sealed products must remain sealed for damage claims to be valid. Opened items may not qualify unless the damage is manufacturer-related.
  • Exclusions: We are not responsible for minor cosmetic imperfections to packaging (such as slight dents, scratches, or corner wear) that do not affect the actual product.