Video Game Policy

Used Video Game & Gaming System Return
Policy

We want you to be happy with your purchase. All used video games, gaming systems,
consoles, controllers, and accessories are tested before being sold. If you experience
an issue with your purchase, we offer the following return and exchange options.

Used Video Games

● Used video games may only be returned if they are defective and the return is
requested within 7 days of delivery. After the 7-day return period has passed,
used video games are no longer eligible for return.
● The game must be returned with the original case, artwork, and any included
materials that were provided with the purchase.
● All returned items are subject to inspection and verification.
● If a game is defective, we may offer an exchange for the same title, a refund, or a
coupon code, depending on availability and the circumstances of the return.
● DLC, downloadable content, promotional codes, and other digital codes included
with used products are not guaranteed to be unused or redeemable. The inability
to redeem a previously used code does not qualify the product for a return or
refund.
● International orders are not eligible for returns or exchanges.

Used Gaming Systems & Consoles

● Used gaming consoles/systems may only be returned if they are defective and
the return is requested within 7 days of delivery. After the 7-day return period has
passed, used gaming consoles/systems are no longer eligible for return.
● The system must be returned with all accessories, controllers, cables, and other
components included with the original purchase.
● The system must be in substantially the same condition as when it was sold,
allowing for normal use during the return period.
● If a system is defective, we may offer an exchange, coupon code, or refund
depending on the nature of the issue and the circumstances of the purchase.
● Missing accessories, significant damage, liquid damage, tampering, or
unauthorized modification may affect eligibility for a return or refund.
● International orders are not eligible for returns or exchanges.

Controllers & Accessories

● Used controllers may only be returned if they are defective and the return is
requested within 7 days of delivery. After the 7-day return period has passed,
used controllers are no longer eligible for return.
● Defective accessories may be exchanged for the same item when available.
● Items damaged through misuse, accidental damage, unauthorized modification,
or abnormal use will not qualify for a refund or exchange.
● International orders are not eligible for returns or exchanges.

Refunds

● Approved refunds will generally be issued to the original payment method or, at
our discretion, provided as a coupon code.
● The final form of compensation may depend on the circumstances of the return
and the condition of the returned item.

Pre-Owned Condition

Used products are pre-owned items and may show reasonable signs of previous use.
Cosmetic wear, minor scratches, discoloration, or other normal signs of previous use do
not necessarily constitute a defect.

Before purchasing, customers are encouraged to review the item's condition and verify
that all included components are listed in the product description.
All consoles, controllers, and accessories are externally cleaned before being shipped.
Products are not internally cleaned.

Good Condition
A product in Good Condition is fully functional and works as intended. It may show
minor signs of previous use, such as light scratches, small marks, or minor cosmetic
wear. These imperfections should not significantly affect the appearance or functionality
of the item.

Acceptable Condition
A product in Acceptable Condition is fully functional and works as intended but may
show more noticeable signs of previous use. This may include heavier scratches,
discoloration or yellowing, stickers or sticker residue, small cracks, or certain cosmetic
imperfections.

For some systems, an item in Acceptable Condition may also have a minor
non-essential cosmetic or functional issue, such as a reset button that does not work.

Condition descriptions refer to the overall physical appearance and functionality of the
product.

Return Restrictions

We cannot accept returns or exchanges for items that have been:
● Physically damaged after purchase
● Modified, altered, or tampered with
● Damaged by liquid or improper use
● Returned with missing components, accessories, or other items included with the
original purchase
● Returned outside the applicable 7-day return period
● Damaged due to misuse, accidental damage, or unauthorized repair
● Returned in a materially different condition from when the item was shipped

International Orders

All international orders are final sale and are not eligible for returns or exchanges.

Customers placing international orders are responsible for reviewing the product
description, condition, included accessories, and compatibility information before
completing their purchase.

Policy Abuse

We reserve the right to refuse or limit returns where there is evidence of fraudulent
activity, repeated abuse of the return policy, receipt or order information alteration,
product substitution, unauthorized modification, or other improper use of the return
process.

All returned products are subject to inspection before a refund, exchange, or coupon
code is issued.